SCHOOL BUS

Presentation

Every day, more than 120 children benefit from the school bus service of Boule & Billes schools.

This service has been tailored to your needs since the school was founded in November 2004.

We have 5 buses, each with 16 seats.

Additionally, we have been working for several years with 2 taxi companies (Mailinh and Vinasun) to ensure shuttle service in areas with fewer children.

The service is coordinated by our manager, Madeleine NGUYỄN, who communicates with you in French, English, and Vietnamese.

Two options are offered to families: SHUTTLE CIRCUIT - HOME PICKUP.

Each shuttle is supervised by a bus attendant from the school.

The bus attendants are identifiable by their Boule & Billes polo shirts.

The school bus team consists of 24 people (bus attendants, drivers, manager and coordinators).

The school bus regulations are communicated to families when school bus registration opens and remain available on our dedicated parent portal (link).

SHUTTLE CIRCUIT

Here are the pickup points on the map:

• Pickup points (routes) - Phu My Hung D7
• Pickup points (route) - Thao Dien School
• Pickup points (routes) - Binh Thanh School

HOME PICKUP

Here are the details of the Zones for home pickup:

For any further information, please contact the school bus manager:

Madeleine NGUYỄN: transport.duadon@bouleetbilles.net

Timetable

Morning shuttles

Departure depending on the place of residence from 6:45 a.m. to 7:55 a.m.

Lunch shuttles (Nursery - Wednesday)

Leave school at 12:00 p.m.

Afternoon shuttles:

• Departure 3:05 p.m.
• Departure 4:25 p.m.

Arrival at home depending on location, traffic and weather!

Educational project

The objective of the school bus service is:

• To ensure the safety of all
• Wearing a seat belt is compulsory.
• Car seat according to our criteria.
• Team training: first aid (once/year), equipment installation and road safety (twice/year)

Vehicle and passenger insurance

• Flexibility:
  • Be able to adapt to parents' requests as much as possible.
  • Small vehicles
  • Different prices depending on the service.
• VIP: Home pick-up and drop-off.
• Respect schedules
  • Communicate as quickly as possible. Circulation of information (Parents-Manager-Bus attendant / Parents-Bus attendant-Manager / Parents-Manager)
• Attentive, caring, smiling, available staff.
• Well-being of children.
• Enforce the rules.

Language policy

The vast majority of staff only speak Vietnamese. (Drivers - Bus attendants)

However, some bus attendants can speak French or English.

Our general communication is carried out in 3 languages through the manager and the coordinator.

Our bus attendants can communicate with parents via SMS in 3 languages to inform them of a delay or other matters.

FAQ

• My child is car sick.

Inform the manager and the bus attendant.

We seat the child at the front of the vehicle.

In the event of an incident, your child will be washed and changed to have a good day.

Payment by the term only, or is it possible to pay by ticket?

The shuttle service operates by the term or by the year (package payment).

However, it is possible to pay by ticket (Occasional) depending on available places and the drop-off location.

Can my child take the shuttle occasionally?

Yes depending on space available. Payment by ticket.

Are there seat belts in vehicles?

All buses have seat belts as do taxis.

When the belt in the taxi is under the seat we ask the driver to take it out. In case of refusal we change taxis.

Are taxi drivers the same?

No, but we make sure to retain them.

What are the safety conditions for my 12-month-old child?

Refer to the school bus regulations. See point 12, policy on wearing seat belts and use of car seats, of the school bus regulations.

Is my child alone with the driver?

No, a bus attendant from the school bus service is always present.

• Can my child be carried by the bus attendant? He is used to it.

No, this is against our rules.

What do you do when a child cries?

It is the bus attendant's job to ensure the well-being of the children, even if it is sometimes difficult to console them.

Is there an adaptation period for my child on the bus?

Starting with the return shuttle first is preferable

Is it always the same bus attendant?

If no change of shuttle (journey - timetables - absence): Yes.

Can my child have breakfast/snack on the shuttle?

No.

Breakfast or snack must be taken at home.

What if the bus arrives at the stop but no one is there to pick up the child?

See point 8 (absence and lateness) of the regulations.

We are late in the morning. Can the bus wait for us?

See point 8 of the regulations

How do you know if the bus is late or early?

According to our procedure, bus attendants must send a message to let you know.

Does the shuttle service operate during Holiday Camp?

Yes, with a schedule adjustment.